Support
How can we help?
Most questions are answered below. If you need more help, our team is one email away.
Talk to a real person
Email our support team at zuluuapp@gmail.com.
We typically respond within 1-2 business days.
Getting Started
What is Zuluu?
Zuluu is an affirmations app that uses AI voice cloning so you hear positive affirmations spoken in your own voice. Research suggests hearing positive statements in a familiar voice can be especially powerful, and your own voice is the most familiar of all.
How do I get started?
Download the app (iOS and Android coming soon), create an account, answer a few quick onboarding questions about your goals, record five short voice samples, and Zuluu will start generating personalized affirmations in your voice.
Do I need any equipment?
Just your phone. Recording in a quiet room with the built-in microphone produces excellent results. No external mic required.
How long does setup take?
Most people are listening to their first personalized affirmation within five minutes. Voice cloning typically completes in under a minute after you record your samples.
Voice Cloning
How does voice cloning work?
You record five short sentences (about 3-15 seconds each). Our partner ElevenLabs uses these samples to build a voice model unique to you. From then on, any affirmation you generate is spoken in that voice.
How many voices can I create?
Each account supports one active voice clone. You can re-record your samples at any time to refresh or replace your clone (for example, if your first recording was in a noisy room or you simply want to redo it).
Can I clone someone else's voice?
Only with their explicit consent. Cloning another person's voice without their permission violates our Terms of Service and may violate the law in your jurisdiction.
Can I delete a voice clone?
Yes. You can delete any voice clone from the app at any time. Deleting a voice removes it from our systems and from ElevenLabs within seven days.
Subscriptions
How much does Zuluu cost?
Zuluu is a paid subscription with monthly and yearly plans. The yearly plan offers significant savings. Exact pricing is shown in the app and may vary by region.
Is there a free version or free trial?
Zuluu is a paid app and does not currently offer a free trial. We chose to keep it ad-free, voice-data-private, and entirely subscriber-supported so we can focus on quality over scale.
How do I cancel my subscription?
Subscriptions are managed through your Apple App Store or Google Play account. You can cancel at any time from your device's subscription settings, and your access will continue until the end of the current billing period.
Do subscriptions auto-renew?
Yes. Subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours beforehand through your App Store or Google Play account.
Can I get a refund?
Refunds are handled directly by Apple and Google according to their respective policies. We don't process refunds ourselves, but our support team can point you to the right place.
Privacy & Data
Who can hear my voice recordings?
Only you. Your voice samples and generated audio are stored securely and tied to your account. Zuluu staff do not listen to your recordings, and we do not sell or share voice data with advertisers.
Is my data encrypted?
Yes. Voice samples and generated audio are stored in encrypted cloud storage (Supabase) and transmitted over HTTPS. Your account is protected by your Apple or Google sign-in.
Can I delete my account and data?
Yes. You can request account deletion in the app or by emailing us. We honor a 7-day grace period (so you can change your mind), after which all your data, your voice clone, and generated audio are permanently deleted. See the Delete Account page for details.
Do you train AI models on my voice?
No. Your voice clone is created exclusively for your use. We do not use your voice to train shared or public models.
Troubleshooting
My voice clone doesn't sound like me. What went wrong?
Voice quality depends heavily on the recording environment. Re-record in a quiet space, hold the phone about 6 inches from your mouth, and speak at a natural pace. You can re-record samples and regenerate the clone at any time.
Audio playback isn't working.
Make sure your device isn't on silent mode and check that Zuluu has audio permissions. If background playback isn't working, ensure background audio is enabled in your device settings.
I'm not getting my reminder notifications.
Check that notifications are enabled for Zuluu in your device settings. You can also adjust your reminder time inside the app under Settings.
I have another question.
Email us at zuluuapp@gmail.com and we'll get back to you within 1-2 business days.